Skip to Content

Privacy Policy

Protecting your privacy is a priority for Caralise. This Privacy Policy aims to transparently explain how we collect, use, store, and protect your personal data when you browse our website https://caralise.odoo.com/

Data Controller

The entity responsible for collecting and processing your personal data on this website is:

  • Company Name: Caralise (SPRL)

  • Registered Address: Rue de la Hamaide(T) 117/B,7333 Saint-Ghislain

  • Company Number (BCE/VAT): BE0506.962.184

  • Contact Email: info@caralise.com 

  • Phone: +32 476 50 01 61

What data do we collect?

We only collect the data strictly necessary for the proper functioning of our services. This includes:

  • Identification data: First name, last name, email address, and phone number (especially when you use our contact form or the WhatsApp button).

  • Browsing data: IP address, browser type, pages visited, and time spent on the site (via technical analytics cookies).

Why do we collect your data? 

Your personal data is processed for the following reasons:

  • To respond to your contact requests, quote requests, or inquiries.

  • To ensure sales follow-up and customer relationship management.

  • To improve user experience and the security of our website.

On what legal basis?

In accordance with the GDPR, any processing of your data is based on a valid legal ground:

  • Your consent: When you check a box to submit a form or accept cookies.

  • Performance of a contract: When your data is necessary to provide a quote or perform a service.

  • Our legitimate interest: To ensure site security and analyze our traffic statistics anonymously.

How long do we keep your data?

We only retain your data for the time necessary to fulfill the purposes for which it was collected:

  • Contact form data: Kept for 3 years after our last interaction.

  • Customer data (invoicing, quotes): Kept for 7 years to comply with Belgian legal and accounting obligations.

Sharing data with third parties

We never sell your personal data. However, it may be securely shared with our technical sub-processors necessary for the operation of the site:

  • Odoo SA: Our hosting and software provider (whose servers are located in Europe).

Data Security

We implement appropriate technical and organizational measures (SSL/HTTPS certificate, secure passwords, restricted access) to protect your data against loss, unauthorized access, or leaks.

Your GDPR Rights

As a user, you have the following rights regarding your personal data:

  • Right of access: To know what data we hold about you.

  • Right to rectification: To request the correction of inaccurate data.

  • Right to erasure (right to be forgotten): To request the deletion of your data.

  • Right to restriction and objection: To refuse certain data processing (e.g., marketing).

  • Right to data portability: To retrieve your data in a readable format.

Use of Cookies

Our site uses cookies (small text files placed on your device) to function properly and analyze our audience. You can set your cookie preferences directly via the banner that appears during your first visit to the site.

Right to lodge a complaint

If you believe, after contacting us, that your rights are not being respected, you have the right to lodge a complaint with our lead supervisory authority, the Belgian Data Protection Authority (www.dataprotectionauthority.be). If you reside within the European Union, you also have the right to lodge a complaint with your local national data protection authority.